Return and Refund Policy

1. Scope (Google Merchant Center)

This policy is written so Google Merchant Center, Google Shopping ads, free listings, and shoppers can see the same rules in one place. It covers WODUS Starter, Growth, and Pro subscriptions sold on getwodus.com (including www.getwodus.com) and any Google Merchant Center product that points to those properties.

It does not cover gym memberships, drop-ins, or class packs that athletes pay to a gym. Those charges are the gym’s, not ours. It does not replace Apple’s or Google Play’s own refund tools when money was collected by those stores.

2. Digital products — no physical returns

WODUS is software delivered online (web dashboard plus the WODUS athlete app). We do not ship hardware, apparel, or printed materials. You cannot return a physical item because none is sent.

For Merchant Center purposes, treat every WODUS offer as a digital good: there is no return label, no pickup, and no in-store return. The remedy is a refund or restored access, not a parcel.

3. Refunds we offer

If you paid AAAM Dev / Maombi Lab for a WODUS plan, you may request a full refund of that charge in these cases:

• Buyer’s remorse: you request the refund within 14 calendar days of the first paid charge or of a renewal charge, even if you simply changed your mind.
• Defective or not as described: the service is unavailable or materially different from the listing and we cannot restore it in a reasonable time. This applies even after 14 days.
• Billing error: we charged the wrong amount, charged twice, or charged after a valid cancellation that we had already confirmed in writing.
• Mandatory law: a non-waivable consumer right in your country (including Venezuelan consumer rules under Article 117 of the Constitution and the Organic Law of Fair Prices / SUNDDE, and any cooling-off right that legally applies to you) requires a refund.

4. What we do not refund

Unless section 3 or mandatory law says otherwise, we do not refund:

• Charges older than 14 calendar days when the service worked as described.
• Unused days left in a billing period after you cancel outside the 14-day window. Cancellation stops future renewals; it does not automatically pro-rate the current period.
• Gym membership fees, drop-ins, or other amounts athletes paid to a gym.
• Taxes we were required to collect, except when the underlying charge is refunded.
• Free trial periods (founding-gym or other trials) in which you paid us nothing.
• WODUS, which athletes use without paying us. If you paid Apple or Google for an in-app item, use their refund process.

5. How to request a return or refund

You do not need to log in to read this policy. To request a refund you do need to identify the purchase. Send an email to contact@getwodus.com, or message us on WhatsApp using the number on the Support page, and include:

• The email on the WODUS account.
• The plan (Starter, Growth, or Pro) and the approximate charge date.
• Whether you want a refund, cancellation of the next renewal, or both.
• A short reason (optional for requests inside 14 days; helpful for defects or billing errors).

6. Refund method and processing time

Approved refunds go back to the original payment method. We do not send cash, a different card, or crypto unless the original rail has closed and we agree another method in writing.

We review complete requests within 3 business days and pay approved refunds within 14 business days of approval. Banks, card networks, PayPal, or local transfer systems may add their own posting time. There is no restocking fee and no return-shipping charge.

7. Cancellation (separate from a refund)

You may cancel a paid WODUS plan at any time so that it does not renew. Cancel from the billing screen if available, or email contact@getwodus.com. Cancellation does not by itself refund the current period; use section 3 if you also want money back.

If you cancel during a free trial before the first paid charge, you will not be charged.

8. Apple App Store and Google Play

If Apple or Google collected the payment (App Store or Google Play), their refund rules and buttons control that charge. Ask Apple or Google first. We will still help with account access and cancellation of the WODUS side of the service.

WODUS on Android (package com.aaamdev.boxwave) and iOS is free for athletes. Uninstalling the app is not a “return” and does not delete gym records; use the Account Deletion page if you need erasure.

9. Consumer law and Venezuela

Mandatory consumer rights are not waived. For users protected as consumers or users in Venezuela, Article 117 of the Constitution and the laws that develop it (including the Organic Law of Fair Prices and SUNDDE) continue to apply. Distance contracts are valid under the Law on Data Messages and Electronic Signatures.

Gym operators who buy WODUS as merchants in the course of their business may be treated as commercial parties. If a non-waivable rule in your country gives you a longer cooling-off period or a different forum, that rule prevails only to the extent of the conflict.

10. Chargebacks

Please contact us before opening a chargeback so we can refund an eligible charge faster. Chargebacks filed in bad faith after a valid, working subscription may lead to suspension of the account. This does not limit any right you have to dispute an unauthorized or illegal charge with your bank.

11. Changes and contact

We may update this policy. The new version is posted on this page with a new effective date and applies to purchases made after that date. Purchases already made keep the window that applied on the charge date.

Merchant / seller: AAAM Dev / Maombi Lab (natural person), Bolivarian Republic of Venezuela. Email: contact@getwodus.com. Support hours and WhatsApp are on the Support page. This policy is part of the Terms and Conditions. If they conflict on a refund point, this page controls for that point so Merchant Center and shoppers see one consistent rule.